Kids 1st Policies

Fees:

The Lesson is to be Paid One (1) Month in advance. Payment is due on or before the 25th of each month for the following month. If payment is not received on or before the 25th we will assume that you are not returning for the following month. If you decide to end lessons we require a one week notice.

You are welcome to pay by check, cash, visa, master card or discover. The check should be made out to Kids 1st Swim School, LLC. Please include your child’s first name, last name and the month you are paying for. The fee for returned checks is $25.00. If a check is returned we will require a cashier’s check or money order and checks will not be accepted from there on out. If paying by cash, there are envelopes provided for you at the pool location. Please write your child’s name, month you are paying for and the amount deposited in the envelope on the front of the envelope. All payments are to be deposited in the payment box provided. If paying by credit card you will be required to fill out a Tuition Express Form which will be provided for you or you may visit www.tuitionexpress.com . On the Website they will answer any and all question regarding Tuition Express. After signing up you will be provided a Tuition Express ID from the office, after acceptance.

First payment is required over the phone and is non refundable. First payment requires first month and registration. This payment is due at the time of scheduling.

Missed Lessons:

The fees remain the same for the month, even if you miss a lesson. If you call to let us know you will not be at the lesson for any reason, the fee is still the same. We Do Not Deduct for any Missed Lesson. When we have the opportunity you will be invited to do a make-up. Make-ups are NOT GUARANTEED. We will call you to do a make-up when we have the time but you also have to work with us and be flexible with the times. We will contact you a fair number of times to do a make-up, but will discontinue calling when no effort is made on your part to get the make-up in.

The make-up may not be done right away due to our schedule, but we do keep a list of clients that are waiting. If a make-up is scheduled and you fail to show or give 24hour notice that you can’t attend, we consider the make-up as completed. Our instructors do not need to hang out in the water waiting and it is not fair to the child waiting to get in a make-up.
A lot of children we work with are young and the parents may not realize that if you place your child in school, daycare, sports etc, you pay the tuition whether you attend or not and most do not offer make-ups. We do try to get the make-ups in as we understand that children do get sick, cars fail to start and taking a day off to see Mickey Mouse can be unplanned.

Make-ups are done in the following order:
1st -      Lessons were cancelled by the instructor due to bad weather conditions.
2nd -     The Instructor had to cancel due to illness or family emergency.
3RD -    The student was sick.
4TH -    Those on vacation or any other non medical reason.
Last – No Shows. Those that leave the Instructor waiting for them in the water.
(As you can see, the issue of make-ups has been a problem and we hope this has brought some clarity.)

Sick Children:

Please DO NOT bring your child to swim lessons if they are sick! We will work with you to get in a make-up for the lesson. We do not want to risk getting the Instructor or other children sick.

The following list describes the type of illnesses we are concerned about:
*FEVER
*DIARREAH
*THICK COLORED RUNNY NOSE
*PINK EYE
*VOMITING
*ANY OTHER CONTAGIOUS ILLNESSES
Contact your Pediatrician when in doubt!

Vacations:

If you want us to hold your spot and not fill it with a new student, the fee must be paid in full prior to the vacation. The same policy for make-ups applies. If you do not wish to pay to hold the spot, we will take you off the schedule. When you return you will be placed back on the waiting list for the first available opening. We cannot guarantee that you will get the same time and or days.

Bad Weather Policy:

When in doubt, call. If we see lightening or start to feel uncomfortable with the weather, we will call you to cancel. Please be sure we have your cell number so we can reach you if you are on your way. We have no problem doing a lesson in a light rain. Please keep in mind that this is Florida and the weather may be bad at your house and just fine here. If you decide you do not want to come because it is raining at your house and we are in the pool conducting lessons, we will consider the cancellation a NO-SHOW. When in doubt you should call and if there is no answer, we are in the pool. If we have to cancel a lesson due to bad weather, we will make other arrangements for the lessons.

Swim Diapers:

If they have a B.M. in the pool and proper precautions were not taken, you may be charged the cost of having to close the pool for the day, which could be substantial.

Late Arrivals:

Please be on time! If you are late we will shorten your child’s lesson. This is only fair to those after you. You should arrive at least 10 minutes early to allow time to dress them and for the use of the bathroom. Lessons do not start when they get in the water but when the time allotted for your child’s lesson has begun. If you are having trouble getting here on time, consider changing the lesson time if available.

Restroom Privileges:

Children are to be accompanied by an adult at all time while in the restroom. If older kids are using the restroom, there can only be one at a time. Please dry off the children prior to entering the restroom and if any water should get on the floor, please wipe it up with your towel. Do not use the shower, let the children go through the drawers and cabinets, hang on towel racks or break anything. Do not put diapers in the trash can in the bathroom. Use the trash can on porch. We appreciate you supervising your children.

Waiting for a lesson:

While waiting for your lesson, you are welcome to watch, read a book etc. Please do not allow your child to sit on the pool steps, run around the pool or distract the child having a lesson or the instructor. This is time to prepare them for their lesson.

After the Lesson:

If you allow your child to have lollypops, we offer small lollypops for your child after their lesson. It is your responsibility to monitor them while eating the lollypop and you assume all liability for them to have the lollypop. If you do not want your child to have a lollypop, please bring a reward that you approve of.

Due to the limited parking, please exit in a timely manner.

Swim Season:

When signing up for lessons late in the season, please keep in mind that some of our Instructors only teach from March 1st until it gets too cold (for most that is the beginning of November). Their heaters can’t keep up with the cold weather. The Instructor may be able to continue with lessons at a pool that is heated throughout the winter months (if available), but that depends on the Instructor.

The Palm Beach Gardens and Jupiter locations try to go year round (weather permitting). The Instructor will usually limit the days of the week that they are in the pool as to give them some time to rest up for the upcoming busy season. This may require you to change your days and times of lessons. If it is not possible to come to lessons on another day, you may have to wait until March 1st to start back up.

One other time that we may not be teaching is the weeks right around the Christmas season. If a holiday (Memorial Day etc.) lands on your day to have lessons we will notify you of the alternate day we will have your lesson. We will try to work with you to keep your child going in lessons. Our Instructors need some rest up time in the winter months just as teachers get the summers off. The children do not forget if out of lessons. Children are great about getting right back in the routine when you start back up.

Instructors:

As a courtesy to the instructors, we do not give out their telephone numbers. It is up to each Instructor whether to give out their number. If you need assistance, please call the office at 575-SWIM. There will be someone in the office to assist you at that time.

It is our desire that your child learn the skills they will need while in and around water. This is a learning experience for both the child and the parents. While the child is learning how to swim, float, roll and float and more advanced skills, we will also be working with you, the primary caregivers. While learning to swim is an important step in prevention, there are many more steps that need to be taken.

Kids 1st Swim School, LLC is a member of the National Drowning Prevention Alliance (www.drowningpreventionalliance.com). Please join us in educating our community on the importance of Drowning Prevention.

Drowning Statistics:

*In the state of Florida, drowning is THE leading cause of death in children under 5 years of age.
*For every child who drowns, 4 children are admitted for near drowning and 14 are seen and discharged in the E.R.
*77% of children had been seen five minutes or less before being missed and subsequently found in the pool.

M/C, Visa &
Discover Accepted

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